Refund Policy

At MusicSprite, we are committed to providing a high-quality experience for our users. If you encounter any issues or are unsatisfied with our services, we are here to address your concerns. This refund policy outlines the eligibility criteria, procedures, and conditions for requesting a refund.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Duplicate Payments: Accidental duplicate transactions made by the same user.
• Service Interruptions: Severe technical issues or outages that prevent access to paid features for an extended period.
• Unauthorized Transactions: Charges made without your consent, subject to verification.
• Unsatisfactory Services: In rare cases where the service delivered significantly deviates from the advertised features.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us through our support page.
2. Provide the following details:
   • Transaction ID or order number.
   • Date of purchase.
   • Reason for requesting a refund.
3. Our team will review your request and respond within 3-5 business days.

3. Processing Time

Once your refund request is approved, the refund will be processed within 7-10 business days. Please note that the actual time for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

4. Non-Refundable Items

Certain services or charges are non-refundable. These include:

• One-time setup fees or administrative charges.
• Services that have been fully rendered or delivered.
• Promotional discounts, free trials, or complimentary items.

For details, please review the specific terms and conditions associated with your purchase.

5. Exceptions to the Policy

Refunds are not applicable in cases of:

• Change of mind after purchase.
• Failure to use the service within the subscription period.
• Issues caused by factors outside our control, such as network problems or user error.

6. Contact Us

If you have further questions or need assistance with a refund request, please do not hesitate to reach out to us:

• Email: [email protected]
• Support Page: Contact Us

We appreciate your understanding and are here to ensure you have the best experience possible with MusicSprite.